Lillydoo reserves the right at various times and based on various terms to offer one or several “Refer a friend” programme/s. The customer has no right to demand participation.
The amount of the credit for the person recruiting friends shall depend on the current terms of the “Refer a friend” programme at the time of the order by the recruited customer.
Credits that are granted to the customer for “Refer a friend” programmes will be automatically redeemed in the next possible delivery. Insofar as the accumulated credit exceeds the purchase price of the delivery, the amounts will be offset with following deliveries until the credit has been exhausted.
Lillydoo reserves the right to terminate – also prematurely – the programme at any time. Credit that has already been earned shall of course retain its validity.
Earned credit that is not redeemed by the subscriber shall lapse, unless otherwise regulated in the programme, in every case at the end of the third calendar year after the credit was earned.
In the event that the customer cancels the subscription, all credit earned until this time shall lose its validity and value. A transfer to third parties, payment in cash or other continued use shall be excluded in every case.
You are entitled to pass on your individually issued voucher code to friends or publish it on your private website, your private blog, your Facebook account, or your Twitter profile.
Publication on commercial media or media provided by third party providers, in particular voucher pages, deal blogs and/or forums, is explicitly prohibited. In the event that the voucher code is shared on these media, Lillydoo shall reserve the right to block these voucher codes and to invalidate the respective credit without compensation.
Lillydoo also reserves the right at various times and based on various terms to offer one or several voucher programme/s. The customer has no right to demand any such vouchers.
The value of the voucher depends on the current terms of the voucher programme at the time of its issue.
Vouchers have an expiry date that is listed on the respective voucher. The vouchers shall expire, however, in every case at the end of the third calendar year after issue of the voucher.
The following conditions shall apply in every case unless other voucher terms are defined:
Vouchers are non-transferable.
Vouchers can be redeemed by new customers only.
The voucher must be redeemed when ordering. Any subsequent claim of the voucher shall not be possible.
Vouchers cannot be combined with any available credit.
11.3 LILLYDOO GIFT CARDS
These Terms and Conditions apply to LILLYDOO gift cards purchased through the website lillydoo.com. The purchase or use of a gift card constitutes acceptance of LILLYDOO’s Terms and Conditions.
The current value of a LILLYDOO gift card (hereafter: gift card) can be checked in the customer’s account on the LILLYDOO website at any time or can be requested from LILLYDOO’s customer service.
The gift card comes with a 16-digit code which can be entered either at the end of the order process as part of the step “Payment” or in the customer’s account. The gift card value will automatically be deducted from the total amount of the order.
If a customer participates in our subscription program or if the order value exceeds the gift card value, it is mandatory for customers to have a payment method deposited in their customer account to complete orders with gift cards.
If the gift card value exceeds the value of the ordered goods, the remaining gift card value will automatically be deducted from the value of the goods in the customer’s next order.
If the gift card value is not sufficient to pay the value of an order in full, the purchase can be completed with another payment method.
If a customer account contains a “Friend referral” balance, this will first be deducted from the order. As soon as the balance of the “Friend referral” balance is zero, the gift card value will be used.
The redemption of the gift card must be made at the latest when the order is placed. A subsequent deduction of gift card value from orders already placed is excluded.
The gift card will be sent as a PDF file via e-mail to the e-mail address provided by the customer after the purchase has been completed via the LILLYDOO website.
Customers can choose between the following gift card values:
The gift card can be used until its balance is zero.
The gift card is valid for three years starting from the end of the calendar year in which it was issued. After the expiration of the validity period, the gift card can neither be used for purchases nor be reactivated. Payout of the remaining value is also excluded.
If the customer purchases another gift card via the LILLYDOO website and adds it to the existing gift card value in the customer account, the validity of the entire gift card value will be extended for another three years. Decisive for that is the activation date of the last gift card added to the customer account.
Gift cards can only be redeemed on the LILLYDOO website (lillydoo.com). The redemption of the value is in exchange for goods. Payout of the gift card to a bank account or transfer to another gift card is excluded. Only the case described in item 11.3 (6) (b) is an exception to this. No interest will be paid on the amount.
Gift cards can only be redeemed in the country in which the currency in which the gift card is priced is legal tender. Gift cards purchased in Switzerland can therefore only be redeemed in Swiss francs (CHF).
Once the gift card has been redeemed, the gift card value can no longer be transferred to another customer account.
Gift cards cannot be redeemed for the purchase of additional gift cards. The purchase of a gift card using balance obtained through our “Friend referral” program is excluded.
LILLYDOO gift cards can only be purchased individually. The purchase of gift cards in combination with other products or as part of a subscription is excluded.
The gift cards are not a component of the LILLYDOO Loyalty Club. Therefore, the customer does not collect loyalty points for the purchase of gift vouchers.
The combination of gift cards with discount promotions is excluded.
Refunds of goods purchased by means of a gift card are managed based on a distinction between quality-related and non-quality-related reasons for return.
(a) For non-quality-related reasons for return, the following provisions apply:
If the customer used different payment methods when placing the order, a refund will first be made to the payment method deposited in the customer’s LILLYDOO account.
For instance, if a customer completed an order using PayPal and a gift card, the refundable value will be refunded via PayPal.
If the value of the returned goods exceeds the amount paid with the payment method deposited in the customer account, the remaining value will be refunded to the gift card. If the customer has also used their LILLYDOO Loyalty Club credit as part of an order and the value of the returned goods exceeds the amount paid with the payment method and gift card deposited in the customer’s account, the remaining value will be refunded to the customer’s LILLYDOO Loyalty Club credit.
(b) For quality-related reasons for return, the following provisions apply:
Regardless of whether the customer used only the gift card or different payment methods to complete an order, the refund will be made exclusively to a bank account that needs to be specified by the customer.
All credit and vouchers may only be redeemed in the country in which the currency in which the credit / voucher is issued is also legal tender.
The LILLYDOO Club is an opportunity for LILLYDOO to reward its loyal customers and say thank you. When customers activate a subscription for LILLYDOO products, they become a member of the LILLYDOO Club subject to the terms and conditions stated below.
Customers receive a credit of 50 points on every euro they spend as part of a subscription or an individual purchase on the LILLYDOO website. Points will be granted based on the amount spent after deduction of any discounts and rounded down to the nearest euro. Shipping costs do not qualify for credit. Points will be credited once the product is shipped. In case of return of the ordered product by the customer, the points granted for the product will be deducted from the points balance.
Customers can redeem the points they have collected in the LILLYDOO rewards shop providing they have an active subscription. Older points will automatically be used for redemption before more recent ones. If customers do not have an active subscription, the points will remain valid but can only be redeemed after a new subscription has been taken out.
Every point has an individual expiry date of two years from the date on which the customer collected the point. Points expire if they are not redeemed in the LILLYDOO rewards shop within two years of being awarded.
There is no upper limit to the number of points collected. However, LILLYDOO reserves the right to set an upper limit for points collected at its own discretion, if it considers this necessary. LILLYDOO can also change the number of points awarded per euro on future purchases. LILLYDOO will inform customers about this by email.
LILLYDOO is entitled to change the offer in the rewards shop and the points value of a reward at any time.
LILLYDOO reserves the right to adjust the points credit at any time if there are reasons to assume that fraudulent activity is present.
There are no membership fees for participation in the LILLYDOO Club. Points collected as part of the programme have no cash value.
The points you have collected are personal and cannot be sold, transferred, assigned to or shared with family members, friends or other people.
LILLYDOO GmbH reserves the right to offer trial packs. The customer is not entitled to a free trial pack.
To order a trial pack, the Customer selects the desired product in the app or in the online shop from the products available as a trial pack and places it in the shopping basket. The ordering process is carried out as described in section 2.
The trial pack automatically converts into a subscription with costs. The beginning of the subscription is indicated to the Customer when ordering the trial pack. The subscription can be configured via the online shop. It can be cancelled before delivery of the first chargeable delivery as described in clause 4.